EVENTS
Education & Networking Forum: How to Win Friends and Influence Strata
In strata, every interaction matters.
Technical expertise is essential in strata, but success is often determined by something else entirely: people.
Whether managing conflict, navigating difficult conversations, building trust or fostering community, strata professionals are constantly balancing competing personalities, expectations and interests.
This event explores the human side of strata and provides practical tools to help professionals communicate more effectively, influence positive outcomes and build stronger communities.
Sessions:
- The Art of De-escalation – Staying Calm When Everyone Else Isn’t (& protect your well-being in the process)
- From Conflict to Collaboration – Repairing Relationships and Rebuilding Trust
- The Language of Influence – Communicating for Better Outcomes
- Building Communities That Work – Creating Connected and Resilient Buildings
Attendees will enjoy a relaxed networking experience with a great selection of refreshments, the opportunity to build connections and, for those feeling brave, take the mic and join in some karaoke fun.
With a friendly Friday afternoon start, this education forum is the perfect way to finish your week – spend a few focused hours learning, then shift gears and unwind in a relaxed and social setting.
This half-day education forum brings together strata managers, legal experts, regulators and industry professionals to explore the practical implications of recent NSW strata law reforms.
Members have the flexibility to attend the full experience, or select either the education or networking segment to suit their schedule.
DATE: 31 July
REGISTRATION DETAILS
Individual | Education Forum Only – $120 incl
Individual | Karaoke Only – $120 incl
Individual | Education & Networking Package – $190 incl
Table 8 | Education Forum Only – $865 incl
DATE: 31 July
Education Session: 2:00 pm to 5:00 pm
Networking + Karaoke: 5:00 pm to 7:00 pm
Sessions
Session 1: The Art of De-escalation – Staying Calm When Everyone Else Isn’t (& protect your well being in the process)
Difficult conversations are an unavoidable part of strata. This session explores practical techniques for managing heightened emotions and reducing tension across meetings, emails, phone calls and face-to-face interactions.
Key Takeaways
- Recognise the early warning signs of escalation
- Learn techniques to reduce tension in difficult conversations
- Respond to emotion without absorbing it
- Turn complaints into constructive discussions
- Manage hostile emails professionally and effectively
- Maintain control of challenging meetings
Session 2: From Conflict to Collaboration – Repairing Relationships and Rebuilding Trust
When relationships break down between owners, committees, residents or managers, the impact can be long-lasting. This session focuses on practical approaches to resolving disputes, rebuilding trust and finding common ground.
Key Takeaways
- Understand the underlying causes of ongoing conflict
- Move conversations from positions to interests
- Rebuild trust after difficult decisions or disputes
- Navigate competing stakeholder expectations
- Identify pathways to collaboration in highly polarised situations
- Recognise when resolution is achievable and when expectations need to be managed
Session 3: The Language of Influence – Communicating for Better Outcomes
Key Takeaways
- Understand why people resist certain messages
- Learn the difference between compliance-focused and engagement-focused communication
- Write clearer, more effective emails and notices
- Educate rather than punish
- Frame difficult messages to minimise resistance and backlash
- Apply communication techniques to common strata scenarios including by-law breaches, levy arrears and building works
Session 4: Building Communities That Work – Creating Connected and Resilient Buildings
Strong communities experience fewer disputes, higher engagement and better outcomes for everyone involved. This session explores practical initiatives that help create connection, participation and a sense of belonging within strata schemes.
Key Takeaways
- Understand the benefits of connected communities
- Explore practical and low-cost community-building initiatives
- Encourage resident participation and volunteer engagement
- Use sustainability projects as a catalyst for connection
- Learn from successful community gardens, events and shared-space initiatives
- Turn residents from passive observers into active contributors
OUR VENUE
Doltone House (Hyde Park)
ADDRESS:
181 Elizabeth Street, Sydney 2000
Lead Sponsor
Event Sponsors
CONTACT US
Questions about the Event?
Chat to the events team at SCA (NSW) – [email protected] or (02) 9492 8200
