PROFESSIONALISIM
COMPLAINT MANAGEMENT
SCA NSW is committed to upholding the highest standards of professionalism and integrity within its membership. All SCA NSW members are held accountable to a stringent code of ethics, ensuring transparency, and ethical conduct in all interactions and operations. Should any individual, whether an owner or fellow manager, suspect a breach of these ethics by an SCA NSW member, they are encouraged to submit a formal complaint.
Before submitting a complaint
Prior to submitting a complaint, we encourage you to read over our Complaint Management Process document. It outlines the principals of the process, who can a complaint be made against and by, the complaints process and the appeals process.
You also need to ensure you have the following:
- If lodging on behalf of an Owners Corporation you must have the minuted consent from either the Owners Corportation or the Strata Committee.
- Short written statement detailing your attempts to settle the dispute through the Subject Member’s Complaints Management Process.
- Information regarding where you feel the member has breached the SCA NSW code of Conduct (give more info)
- Chronological list of facts
Lodging a Complaint
You can lodge a complaint against an SCA NSW member using our online complaint form below.
If you’re unsure about any aspect of the complaint management process. We encourage you to reach out to the SCA complaint management team – [email protected]
SCA (NSW) Code of Ethics
All SCA (NSW) members are bound by a Code of Ethics. The Code is a public statement of the principles, values and behaviour expected of members. The objective of the Code is to promote and encourage a high standard of ethical practice by members in their dealings with other members, clients, their employers and members of the public.
Whilst the Code does not attempt to list every possible ethical issue that may arise, it does set out clear requirements for the conduct of members.
Complaints
Complaint Management
SCA NSW is committed to upholding the highest standards of professionalism and integrity within its membership. All SCA NSW members are held accountable to a stringent code of ethics, ensuring transparency, and ethical conduct in all interactions and operations. Should any individual, whether an owner or fellow manager, suspect a breach of these ethics by an SCA NSW member, they are encouraged to submit a formal complaint.
What do I need to do before submitting a complaint?
Prior to submitting a complaint, we encourage you to read over our Complain Management Process document. It outlines the principals of the process, who can a complaint be made against and by, the complaints process, and the appeals process.
You also need to ensure you have the following:
- If lodging on behalf of an Owners Corporation you must have the minuted consent from either the Owners Corportation or the Strata Committee.
- Short written statement detailing your attempts to settle the dispute through the Subject Member’s Complaints Management Process.
- Information regarding where you feel the member has breached the SCA NSW code of Conduct (give more info)
- Chronological list of facts
Lodging a Complaint
You can lodge a complaint against an SCA NSW member using our online complaint form below.
Help with my Complaint
If you’re unsure about any aspect of the complaint management process. We encourage you to reach out to the SCA complaint management team – [email protected]
Code of Ethics
All SCA (NSW) members are bound by a Code of Ethics. The Code is a public statement of the principles, values and behaviour expected of members. The objective of the Code is to promote and encourage a high standard of ethical practice by members in their dealings with other members, clients, their employers and members of the public.
Whilst the Code does not attempt to list every possible ethical issue that may arise, it does set out clear requirements for the conduct of members.
